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PRIVACY POLICY – FamCircle

 

Last Updated: October 2026

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Registered Office: FamCircle, Sriram Society, Nagpal Road, Shankarnagar, Kharadi, Pune – 411014, Maharashtra, India

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Contact & Data Protection Officer: Ammol G. | Email: ammol.g@dakshonnect-upskll.com | Phone/WhatsApp: +91 91567 35379

 

1. Overview & Our Privacy Commitment

FamCircle ("we", "our", or "us") provides local eldercare coordination, home safety setup, administrative concierge services, and travel/family continuity assistance for families in Pune, Maharashtra, and their family members residing across India or abroad.

We comply strictly with India’s Digital Personal Data Protection Act, 2023 (DPDP Act) and adhere to core international data protection principles (including GDPR and CCPA standards) for our Non-Resident Indian (NRI) clients residing in the European Union, United Kingdom, United States, Canada, UAE, and other jurisdictions.

 

2. Our "Metadata-Only" & Redaction Principle

Unlike conventional agencies, we practice strict Data Minimization:

  • No Raw Wealth or Credential Storage: For our Emergency Continuity Blueprint and administrative reviews, we only check operational status metadata (for example: whether a bank nominee is registered, whether an account is held jointly, or what room-rent cap applies to a health insurance policy). We never ask for, collect, or store net-banking passwords, PINs, CVVs, bank account balances, or unredacted government ID numbers.

  • Client Redaction: Clients are explicitly instructed to black out/redact financial balances, policy premiums, and sensitive identification digits prior to sharing any document with us.

 

3. Categories of Personal Data We Collect

Depending on the services you request, we collect:

  • Client & Family Contact Data: Names, email addresses, phone/WhatsApp numbers, residential addresses in Pune, and country of residence for adult children living abroad.

  • Senior Care & Emergency Routing Data: Parent's age, blood group, primary physician details, preferred hospitals, ongoing medication lists, mobility/home-safety photos, and local emergency keyholder contacts required to compile your Emergency Fridge Protocol and coordinate care.

  • Administrative & NRI Travel Concierge Data: When adult children or seniors instruct us to handle administrative tasks or book India visits (such as domestic/international flights, hotel or serviced apartment stays, airport transfers, or local transport), we collect only the necessary traveler names, itinerary preferences, and booking identifiers required to execute those reservations.

  • Financial & Operating Wallet Records: Payment transaction identifiers, invoice billing records, and itemized expense logs for your Operating Wallet. Payment processing is handled via PCI-DSS compliant payment gateways; we do not store credit card numbers on our servers.

 

4. How & Why We Process Your Data (Purpose Limitation)

We process personal data solely with your explicit consent and strictly for the following purposes:

  1. Delivering the Emergency Continuity Blueprint and Laminated Fridge Protocol.

  2. Coordinating vetted third-party healthcare, home safety, maintenance, and concierge providers in Pune.

  3. Executing requested administrative tasks, travel bookings, accommodation arrangements, and local logistics for parents or visiting family members.

  4. Managing your transparent Operating Wallet, sending real-time WhatsApp/email task updates, and issuing GST/accounting invoices.

  5. Generating fully anonymized, non-identifiable statistical insights (stripped of all names, addresses, and contact details) to improve eldercare safety benchmarks.

 

5. Dual-Generation Consent (Adult Children & Senior Parents)

Because our services frequently involve an adult child initiating support for aging parents in Pune, we respect the legal autonomy and privacy of both generations:

  • When an adult child shares a parent's contact or health/home details, the child confirms they have their parent's permission to initiate the inquiry.

  • Before commencing on-the-ground home visits, clinical coordination, or document handling with a senior parent, we obtain respectful, direct consent from the parent.

 

6. Data Sharing with Vetted Third-Party Providers

We never sell, rent, or trade your personal data to marketers, insurance brokers, or lead-generation platforms. We share strictly limited operational information with vetted third-party providers (such as a home nursing bureau, diagnostic lab, technician, airline, or hotel) only after you have approved the scope and cost of a specific task, and only to the extent needed for them to fulfill that task at your home or for your travel.

 

7. The 7-Day Document Purge & Data Retention Policy

  • Blueprint Source Documents: All redacted insurance, banking, or property documents uploaded for the Emergency Continuity Blueprint are permanently deleted from our active storage within 7 calendar days of delivering your final report.

  • Active Client Records: For families on ongoing coordination plans, operational notes and emergency routing protocols are retained securely for the duration of the service agreement.

  • Tax & Billing Records: Invoices and payment ledger summaries are retained as required under applicable Indian tax and accounting laws.

 

8. Data Security & Communication Channels

We store operational files in access-controlled, two-factor authenticated cloud workspaces. Many families prefer receiving real-time updates and sharing snapshots via WhatsApp or email for convenience. While we take every precaution on our business devices, users acknowledge that communications over third-party messaging platforms are also subject to the respective platform's encryption and privacy terms.

 

9. Your Rights (Under DPDP Act & International Privacy Laws)

Whether you reside in India or abroad, you have the right to:

  • Access & Review: Request a summary of all personal data we hold about your family.

  • Correction: Update or correct any inaccurate contact, medical, or emergency routing details.

  • Withdrawal of Consent & Erasure ("Right to be Forgotten"): Request immediate deletion of your family's files and personal data at any time by emailing anmol.g@globalconnect-upskill.com or messaging us on WhatsApp with the word "DELETE".

  • Grievance Redressal: If you have any privacy concerns, please contact our Data Protection Officer at the address or email above. We respond to all privacy requests within 72 hours.

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